Return and Refund Policy
1. Overview and Scope
Thank you for purchasing our products or services at https://cloudscale.example.com or via CloudScale Workspace, operated by CloudScale Technologies Inc. ("we", "us", or "our").
This Return and Refund Policy sets forth the terms and procedures under which purchases may be eligible for return, exchange, store credit, or refund. By making a purchase through our Services, you acknowledge that you have reviewed and agree to the policies described herein.
2. Standard Return Window
We want you to be completely satisfied with your purchase. You are entitled to cancel your order and return eligible items within 14 calendar days from the date of confirmed delivery or digital entitlement.
To qualify for a refund, returned items must comply with the condition requirements and procedural steps set forth below.
3. Non-Returnable and Exempt Items
The following categories of merchandise are strictly non-returnable and non-refundable, except where statutory consumer law provides otherwise:
- Gift cards, promotional vouchers, and store credit coupons.
- Downloadable software licenses, license keys, and digital tokens that have been exposed or downloaded.
- Custom-made, personalized, or engraved merchandise.
- Perishable goods (such as food, beverages, flowers, or supplements).
- Intimate apparel, swimwear, or hygiene products where protective seals have been removed.
- Final sale or clearance merchandise marked 'Non-Refundable' at time of purchase.
4. Digital Products and Subscription Services
4.1 SaaS Subscriptions and Cloud Services
We provide a 14-day money-back guarantee for first-time subscribers. If you are unsatisfied during the first 14 days of your initial paid subscription, you may request a 100% full refund.
To cancel your active subscription, navigate to your account dashboard under "Billing & Plans" or email billing@cloudscale.example.com.
5. Mobile and In-App Purchases
If you made a purchase or subscription through a mobile app marketplace (such as the Apple App Store or Google Play Store), the transaction was processed directly by the marketplace platform operator.
Due to platform privacy policies, CloudScale Technologies Inc. does not possess technical authority to disburse refunds for App Store or Google Play transactions directly. You must submit refund requests directly through the appropriate marketplace:
- Apple App Store: Request a refund via Apple's official portal at https://reportaproblem.apple.com.
- Google Play Store: Request a refund via Google Play support at https://support.google.com/googleplay/workflow/9813244.
6. Step-by-Step Return Process (RMA)
To return an eligible item, please follow this mandatory step-by-step Return Merchandise Authorization (RMA) workflow:
- Step 1 — Request an RMA: Contact our customer care team at billing@cloudscale.example.com with your order number, item description, and reason for return.
- Step 2 — Receive Instructions: Upon verification of eligibility, our team will furnish a formal RMA number and specific return packaging guidelines.
- Step 3 — Secure Packaging: Safely pack the merchandise in its original packaging with all documentation, and clearly write the RMA number on the exterior shipping label.
- Step 4 — Ship the Item: Dispatch the package via a trackable and insured shipping courier to our returns facility: [Company Return Address].
7. Return Shipping Costs and Restocking Fees
You will be responsible for paying your own shipping costs for returning your item. Return shipping costs are non-refundable. We strongly recommend utilizing a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
We do not charge any restocking fees for authorized returns.
8. Inspection and Refund Disbursement
Once your return is received and inspected at our warehouse (1–2 business days), we will send you an email notification confirming receipt and informing you whether your refund has been approved or rejected.
If approved, your refund will be processed immediately. A credit will automatically be applied to your original credit card or original payment method within 5–10 business days. Please note that individual banking institutions and credit card providers may require additional processing time to reflect the funds on your statement.
9. Damaged, Defective, or Incorrect Deliveries
If you receive merchandise that is defective, damaged in transit, or different from what you ordered, please contact us at billing@cloudscale.example.com Within 48 hours of delivery accompanied by clear photographic evidence of the item and shipping carton.
Upon verification, we will promptly dispatch a replacement item at zero additional cost to you, or provide a 100% full refund including all original shipping and handling charges.
10. Statutory European and UK Consumer Rights
Nothing in this commercial Return and Refund Policy is intended to limit, modify, or exclude your statutory consumer rights under the European Union Consumer Rights Directive (Directive 2011/83/EU), the United Kingdom Consumer Rights Act 2015, or any applicable state consumer warranty laws.
If you are an EU or UK consumer, you retain a statutory right to reject faulty goods within 30 days for a full refund, and a statutory right to repair or replacement for goods that develop a manufacturing fault within the legal warranty guarantee period (typically two years in the EU).
11. Contact and Return Authorization Inquiries
If you have questions concerning this Return and Refund Policy or wish to initiate an RMA request, please reach out to our billing team:
- Company: CloudScale Technologies Inc.
- Application: CloudScale Workspace
- Returns & Billing Email: billing@cloudscale.example.com
- Website: https://cloudscale.example.com
- Physical Returns Center: [Company Return Address]